Update - Maintenance is complete for tonight. All services are back online. Storage firmware upgrade did not complete per manufacture's instruction. We have contacted the vendor and will continue to monitor system performance in the meantime.
Aug 24, 2022 - 04:04 UTC
Update - Planned downtime is underway.
Aug 24, 2022 - 03:32 UTC
Monitoring - As of 12:30PM, performance has been restored to all aspects of BlueTie systems. We are reviewing options and may communicate an emergency maintenance window for this evening.
Aug 22, 2022 - 17:50 UTC
Investigating - We are currently investigating an issue which is causing general slowness of the BlueTie Webmail, POP and IMAP services. Inbound email delivery is also impacted. We believe this to be storage subsystem related.
Aug 22, 2022 - 14:44 UTC

About This Site

Welcome to BlueTie's Service Status page. Here you will find the most up to date information about each of BlueTie's service components.

Thanks for choosing BlueTie!

BlueTie Proprietary Solutions Operational
90 days ago
99.98 % uptime
Today
Webmail ? Operational
90 days ago
99.97 % uptime
Today
POP-IMAP-SMTP ? Operational
90 days ago
99.97 % uptime
Today
Outbound Email Deliverability ? Operational
90 days ago
99.97 % uptime
Today
Inbound Email Delivery ? Operational
90 days ago
99.97 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
3rd Party Solutions Operational
90 days ago
100.0 % uptime
Today
Hosted Exchange (non-Office 365) Operational
90 days ago
100.0 % uptime
Today
BlueTie Drive File & Folder backup and sharing Operational
90 days ago
100.0 % uptime
Today
Sophos Email Security Operational
90 days ago
100.0 % uptime
Today
Sharesync File & Folder backup and sharing Operational
90 days ago
100.0 % uptime
Today
Elevate VOIP Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 26, 2022

No incidents reported today.

Sep 25, 2022

No incidents reported.

Sep 24, 2022
Resolved - This incident has been resolved.
Sep 24, 16:42 UTC
Monitoring - We communicated with AVG/AVAST and have been told that the URL has been "removed from detection". They said it could take up to 24 hours to propagate the update to clients. We will monitor the situation and close this ticket out over the weekend.
Sep 23, 18:01 UTC
Investigating - Some users are reporting that AVG and AVAST antivirus systems are blocking their ability to login to BlueTie Webmail. BlueTie is attempting to engage with both providers. In the meantime, if you are experiencing these issues, you will be able to resolve them yourself using the instructions below.

AVG Users should follow these instructions provided by AVG support:

If you believe this is a false detection by AVG, please add the URL to AVG exceptions list (at your own risk) as described here:

https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Antivirus-scan-exclusions

Then report the incorrect detection to AVG developers from this website https://www.avg.com/en-ww/false-positive-file-form. They will be glad to analyze and add the URL to our white list.

AVAST users should follow the instructions provided on the AVG support site:

https://support.avast.com/en-us/article/use-antivirus-blocked-allowed-apps/#pc

Sep 23, 14:35 UTC
Sep 23, 2022
Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022
Resolved - Potential Business Impact

Some users may be unable to connect to their mailboxes in Outlook, OWA and via mobile devices. Login to Control panels and 2FA authentication may be unavailable.

Sep 15, 14:30 UTC
Sep 14, 2022

No incidents reported.

Sep 13, 2022

No incidents reported.

Sep 12, 2022

No incidents reported.